INFORMATION

At PackrPal, we pride ourselves on delivering high-quality, personalized 3D-printed storage solutions, tailored to meet the unique needs and specifications of each of our customers. Our commitment to customization and the bespoke nature of our products mean that all orders are made to order as custom goods. Here's what you need to know about our order and return policies:

CANCELLATION POLICY

We understand that situations change. Therefore, we offer the possibility to cancel your order if the manufacturing process has not begun. Please note that a cancellation fee may apply. To cancel your order, please send us a message using the Contact Us page.

CHANGE OF MIND

We are unable to accept returns once an order has been placed and the manufacturing process has begun, we cannot offer refunds or exchanges for change of mind. We encourage our customers to review their orders carefully before submission and reach out to us with any questions or concerns prior to placing an order.

ORDERS IN TRANSIT

Once your order has been shipped or is in transit, we are unable to accept cancellations. By this stage, your custom product has been created and dispatched for delivery, and we cannot halt the delivery process.

IMPORTANT CONSIDERATIONS

• Order Confirmation: We recommend reviewing your order confirmation email carefully to ensure that all details are correct. This is your opportunity to verify that your specifications and shipping information are accurate before your order enters the production queue.
  
• Communication: If you have any uncertainties about your order or if an error occurs in your order submission, please contact us immediately. We're here to assist and ensure that your experience with PackrPal is as seamless and satisfying as possible.
  
• Feedback and Concerns: In the event that you have any concerns or feedback regarding your order or our policies, please don't hesitate to reach out to us. We are committed to understanding and addressing your concerns to the best of our ability.
  

Thank you for choosing PackrPal for your customized storage solutions. We look forward to crafting your order with the utmost care and precision.